Unfortunately that company pretty much said, "We can't help you any more." "Not even if I buy a license?" "Not even then." So I've been looking at alternatives. Most of them are about the same cost or a little more expensive, but so far all have suffered from even worse support. I'll run into an issue after installing the demo version, write their support, and never receive any response.
So, I'm terribly sorry about the wait, but I am still looking into this. In addition to a jam-packed work life, social life, and travel schedule. (Speaking of which, if anyone is at GenCon or DragonCon or
The Grand Masquerade, I'll be at all three, so drop me a line.)